GoTyme Bank makes the banking experience beautiful and consistently receives top NPS and CX scores compared to other banks in the Philippines.
Within just two years of its establishment, GoTyme Bank has not only emerged as a leading financial institution in the Philippines but also as the fastest-growing one. Its client base and monthly transactions have seen a remarkable surge, with over 250,000 new customers joining every month and a staggering 600% year-on-year increase in transaction volumes. This exceptional growth is a testament to the bank’s unwavering commitment to delivering the best customer experience in the Philippine market.
GoTyme is the Fastest-Growing Bank in the Philippines
What makes GoTyme Bank the Fastest-Growing Bank in the Philippines
GoTyme Bank’s remarkable growth in the Philippines can be attributed to a combination of strategic partnerships, innovative customer acquisition methods, and a strong focus on financial inclusion. The collaboration with the Gokongwei Group has been pivotal, leveraging the group’s extensive multi-industry operations and trusted brand to enhance GoTyme’s market reach and credibility.
GoTyme’s customer acquisition strategy is notably aggressive, onboarding approximately 250,000 new customers monthly, significantly outpacing competitors like Maya. This rapid growth is facilitated by their innovative use of physical touchpoints, such as kiosks in retail stores, which have proven effective in reaching a broader audience.
Furthermore, GoTyme’s mission to enhance financial inclusion resonates well in a market where a significant portion of the population remains underserved by traditional banks. By focusing on providing accessible and straightforward financial services, GoTyme has successfully tapped into a demographic that values simplicity and transparency in banking. The bank’s commitment to excellent customer service and building trust through transparent practices has fostered strong customer loyalty and satisfaction.
Additionally, GoTyme leverages advanced technology to unify data from millions of customers, enhancing both operational efficiency and the overall customer experience. These combined efforts have positioned GoTyme Bank as the fastest-growing bank in the Philippines, reflecting its successful integration of technology, strategic partnerships, and a customer-centric approach.
What is Fueling GoTyme Bank Growth? #1 Ranking in Customer Experience
GoTyme Bank’s growth and its #1 ranking in customer experience are fueled by a strategic blend of innovation, customer-centric services, and robust partnerships. The bank’s collaboration with the Gokongwei Group, a trusted name in the Philippines, has significantly boosted its market credibility and reach. GoTyme’s innovative approach includes the deployment of kiosks in retail stores, making banking more accessible and convenient for customers.
Opening a bank account online within minutes and obtaining an ATM card from a Kiosk at a nearby Robinsons Bank or mall is a convenient aspect of modern banking.
This physical presence, combined with a seamless digital platform, ensures a high-touch, high-tech banking experience.
The bank’s focus on financial inclusion has also played a crucial role. By targeting underserved populations with straightforward, transparent financial products, GoTyme addresses a significant gap in the market, fostering trust and loyalty among new customers. Additionally, GoTyme’s commitment to exceptional customer service, characterized by personalized support and easy-to-understand offerings, has earned it top marks in customer satisfaction.
Advanced data integration technologies further enhance the customer experience by streamlining operations and personalizing services. These factors collectively drive GoTyme Bank’s rapid growth and its leading position in customer experience.
How will GoTyme Build on its Momentum? Banking Made Beautiful
The GoTyme Bank team plans to further strenghten its position as the country’s leader in customer experience with an even heavier focus on making banking products and processes simplre and more convenient. GoTyme Bank’s Chief Marketing Officer, Raymund Villanueva, expands on this, “At GoTyme Bank, we dont settle for things that merely work; we strike to create products and offer services that work beautifully. From the moment you sign up, to managing your finances, to interacting with our customer service team, GoTyme Bank ensures that your experience is not just efficient but also beautiful.”
At the GoTyme Bank Club event, the bank announced a range of new and upcoming products to expand their “beautiful banking” proposition.
International Accounts
Filipinos living abroad in 170 countries can now open a GoTyme Bank account using an international SIM and enjoy the same benefits and features as local accounts. Some of these benefits include easy deposits through more remittance partners, unlimited free GoTyme Bank to GoTyme Bank transfers, three free weekly real-time transfers to other banks, access to bill payment services even when abroad, and no limits compared to e-wallets.
Mobile Check Deposit
Deposit Checks in a few easy steps using your GoTyme Bank app, anytime, anywhere, no need to go to the bank. Enjoy free, safe, and secure deposit of up to P499,999.99, even with post-dated checks. View your deposit status in real-time with regular updates and notifications.
Pay With Points
Users can now use their GoRewards points to purchase load and gaming credits by simply entering the amount in PHP or GoRewards points.
Coin Deposit Machines
The first bank partner integrated with the BSP’s Coin Deposit Machines. Customers will be able to deposit their coins and have the amount credited straight into a GoTyme Bank account. The account will earn 60 times more annual interest than the average savings account.
GoTyme Bank CEO, Nate Clarke, concluded the event by inviting others to join the fastest-growing bank in the country. “In the coming months, we hope you all enjoy our new, beautiful, products and features but even more so we hope you invite your friends and family to join you in the switch to beautiful banking.”
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