Hilton Worldwide has partnered with Be My Eyes, an app designed to assist the visually impaired, and will use live agents to help such travelers navigate participating hotels, the hotel company announced Tuesday.
Be My Eyes connects visually impaired people with volunteers who use live video to help them accomplish tasks and manage surroundings. Hilton has established brand-specific teams of agents to assist through the app visually impaired guests with navigating the property’s layout and amenities, according to the hotel. Agents are part of Hilton’s Reservation and Customer Care team, according to a Hilton spokesperson, and are located in “multiple locations across the U.S.”
The spokesperson declined to specify the number of hotels that are participating in the partnership but noted it is available in all brands except NoMad, Graduate, Small Luxury Hotels of the World and the Autocamp camping brand.
Hilton said it is the first hotel company to partner with the app, and the spokesperson said there are no charges associated with the service.
Hilton last year began working with Be My Eyes to help improve the ability of the app’s AI model to recognize hotel furniture and fixture, and this year expanded the partnership to train agents to help guide guests through video.
