Call it a new era for Princess Cruises.
The California-based line’s new ship, Sun Princess, is its biggest ever by far. But it’s not just size that sets it apart.
As I am seeing this week during an early look at the still-not-quite-finished, 4,300-passenger vessel, its design marks a turn for the line as it tries to appeal to a younger audience and more “new to cruise” customers who might not have considered the brand before.
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Sun Princess is more lively, more kid-friendly and more chock-full of dining, drinking and entertainment options than any other Princess ship that has come before.
It’s also the first Princess ship with a separate suite complex aimed at the growing number of big-ship-loving vacationers willing to pay big bucks to be extra pampered while at sea.
Will it be a hit? Only time will tell. Princess regulars know what they like, and what they like isn’t necessarily giant, activity-packed vessels. But that might not matter if Sun Princess succeeds in drawing in a new wave of Princess fans.
Here are my first impressions of the ship after three days aboard Sun Princess.
It’s more kid-friendly
Princess has never been known as a family brand. Until recently, the average age of a Princess cruiser was nearly 60, and its ships catered heavily to older couples and retirees. But with Sun Princess, the line is making a big move to make families with younger kids feel more welcome, even if they’re still not the target market.
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Notably, a large chunk of the top deck of Sun Princess is covered with a family-friendly play zone called Park19 — the sort of thing that, until now, Princess just hasn’t done. Park19’s marquee attraction is Sea Breeze, a hang-gliding-like ride experience that is billed as a first on a cruise ship.
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The Park19 play complex on Sun Princess. GENE SLOAN/THE POINTS GUY
The area also has a ropes course with swinging bridges and balance beams and a climbing wall-like experience that will take visitors to a lookout at the very top of the ship, with slides that will take them back down. There’s a splash zone with water jets, too.
Alas, none of these attractions were open this week, as they weren’t quite ready. I thus didn’t have a chance to try them. But from what I saw, it will be a major upgrade to the family-fun experience on a Princess ship.
In addition, younger travelers will find major new tween and teen hangout zones (called Neon Grove and The Underground, respectively) within the ship, plus a large playroom for the littlest Princess cruisers called Firefly Park.
Neon Grove and The Underground have all the sorts of games your tweens and teens will love, from PlayStation 5 and Nintendo Switch consoles to foosball and air hockey tables, and they’re home to movie and disco nights, scavenger hunts and the like. Firefly Park is set up for arts and crafts, themed parties and group games aimed at the little ones.
Another major family-friendly upgrade for Sun Princess is the addition of far more connecting cabins (100) than is typical for a Princess ship, as well as a new category of larger Cabana Mini-Suite cabins that will appeal to families looking for more space.
In adding all the above, Princess is doubling down on a market that is already in its wheelhouse: multigenerational groups that often include the grandparents, their middle-aged children and their younger grandchildren. It’s giving that demographic just enough family fun to make sure the younger set in those groups feels at home.
Related: The ultimate guide to Princess Cruises
That said, Princess isn’t trying to be a family line like Royal Caribbean, Norwegian Cruise Line and Disney Cruise Line. You won’t find the truly over-the-top family attractions such as giant water parks, go-kart tracks and water coasters that those lines offer sprawled across Sun Princess’ top decks. And for the typical Princess cruisers, that’s probably just fine.
It’s got a lot more options for foodies
Are you the sort of cruiser who never likes to eat in the same place twice? Sun Princess is the Princess ship for you. The vessel has a far more diverse array of eateries than any Princess ship to date — a conscious effort by the line to offer its customers more options.
In addition to the two specialty restaurants found on almost every Princess ship (the Crown Grill steakhouse and Sabatini’s Italian Trattoria), Sun Princess is home to the Butcher’s Block by Dario, a new meat-focused grill designed in partnership with celebrity Italian butcher Dario Cecchini (if you’ve seen Netflix’s “Chef’s Table,” you know who he is).
It also has three new Asian dining options: Makoto Ocean, a sushi eatery designed by James Beard Foundation honoree Makoto Okuwa; teppanyaki-serving Umai Teppanyaki; and hot pot venue Umai Hot Pot (the latter two outlets share the same space).
In addition, Sun Princess is just the fifth Princess ship to get a version of the new Princess seafood eatery, The Catch by Rudi, designed by Princess head of culinary arts Rudi Sodamin. (Holland America fans know Sodamin as that line’s longtime master chef, a position he retains.)
Yet another new venue, Love by Britto, is coming to the ship soon. Billed as an “artistic-inspired dining experience” designed in partnership with the artist Romero Britto, it’ll overlook the wake of the ship in a space that isn’t quite ready.
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Umai Teppanyaki on Sun Princess. GENE SLOAN/THE POINTS GUY
During my sailing, I’ve only had a chance to try Makoto Ocean and Umai Teppanaki. Makoto Ocean serves up the Edomae-style sushi that Okuwa showcases in his restaurants in Miami, Brazil, Mexico City and Panama. (You might also know Okuwa from his stint on The Food Network’s “Iron Chef.”)
Related: The 5 best destinations you can visit on a Princess cruise
Overlooking the ship’s central Piazza, Makoto Ocean wows with a tasting menu of well-presented and quality sushi and handrolls (at a fixed price of $45 per person).
Alas, it’s a venue marred by its location, as the noise from entertainment in the Piazza is overwhelming. While I dined, there was the cacophony of a live game show with cheering crowds taking place just steps away, followed soon after by a high-volume tribute to Motown. If you’re sensitive to sound, bring your noise-canceling headphones.
Umai Teppanyaki (also $45 per person, fixed price) is a classic Teppanyaki eatery, complete with chefs yukking it up while they cook in front of you in a way your kids will love.
Among other dining changes, Princess has shaken up its no-extra-charge main dining room format with the debut of Sun Princess to offer more diversity. The top level of the three-level venue is now known as Americana and offers a speedier meal service with an all-day menu of comfort food items such as fish and chips, chicken wings, fried chicken and breakfast burritos. (Yes, you can order the breakfast burrito and other breakfast items for dinner.)
It’s a great option if you want a quick bite without braving the madness that is The Eatery, the ship’s too small and crowd-packed buffet.
The middle level of the main dining room (called Horizons) offers come-when-you-want anytime dining with the normal drawn-out service. The lower level (also called Horizons) offers the more traditional fixed-seating dinner format that once was de rigeur at Princess.
I was impressed with the presentation and quality of the Horizon menu items. It was a definite step up from what you’ll find in the included restaurants on some other big, mass-market ships.
Taken together, the additions and changes to dining on Sun Princess as compared to earlier Princess ships amount to a major new direction in dining for the line. Unlike such rival big-ship lines as Royal Caribbean and Norwegian, Princess has never been known for offering a lot of dining choices on its ships.
It’s bustling at night
Sun Princess has the liveliest night scene of any Princess ship in the fleet. And that’s a saying a lot, as Princess ships are traditionally lively at night. Princess has long been known for having lots of entertainment running at once in multiple venues.
On Sun Princess, a trip down the vessel’s main entertainment drag on Deck 7 in the evening takes you past one bustling nightspot after another, from an Irish pub with live music to a comedy club that doubles as a karaoke lounge.
Among the biggest changes as compared to earlier Princess ships is that the main theater (at the front end of Deck 7) has gotten a major upgrade to allow for more high-tech shows. Dubbed the Princess Arena, it’s an innovative, 990-seat space that can be configured three different ways: As an “in-the-round” theater, a 270-degree “keyhole” theater and a traditional proscenium theater.
Princess is calling the arena the most technologically advanced entertainment venue at sea ever, though we’re sure Virgin Voyages and Royal Caribbean (two lines known for some very high-tech shipboard theaters) would quibble with that.
Related: The 3 classes of Princess ships, explained
The Princess Arena will eventually be home to four mostly new production shows, none of which are ready. For now, the line is using the space for performances by feature entertainers such as magicians and vocalists.
Among other big changes, the ship’s central hub, The Piazza, has been transformed into much more of a showroom (more on that in a moment), and there’s yet another major new entertainment space at the top of the ship in The Dome — an unusual glass-covered venue. Princess is promising aerial shows in The Dome, but those, too, aren’t quite ready to go.
The Dome itself felt much smaller than it looked in the drawings the line released in advance of the ship’s debut. There was also a limited amount of space for seating during nighttime shows or lounging during the day (when it serves as a solarium-like lounge and pool space). For shows, it’s billed as having a capacity of just 250, about a fourth the amount of the Princess Arena.
The Dome on Sun Princess isn’t anything close in size (or impressiveness) to the massive new glass-covered dome atop Royal Caribbean’s Icon of the Seas — the new world’s biggest cruise ship.
One other new entertainment venue, a magic-infused nightspot called Spellbound by Magic Castle, debuts Wednesday. Stay tuned for a full report here at TPG later this week.
Its pepped-up Piazza might turn off regulars
If Princess ships have a signature element, it is The Piazza, a central atrium-like space found on most Princess ships that serves as a sort of town square. You’ll typically find an espresso drink-serving, conducive-to-conversation cafe at the base of each of these spaces and other venues for conversation, such as wine and Champagne bars, plus a few shops. Some of the piazzas are surrounded by pizzerias and seafood bars, too.
For many longtime Princess fans, The Piazza has always been a lovely place to relax with a coffee, as you would at a square in Italy, and talk with friends or take in the occasional low-key entertainment that Princess has traditionally put on — violinists, guitarists, jugglers and the like. It is, as Princess says on its website, a “diversified and relaxing experience” — to me, relaxing always being the operative word.
It is relaxing no more. On Sun Princess, The Piazza has been turned into much more of a full-blown entertainment space, one that is home to an almost nonstop rotation of musical performances, game shows and group activities like line dancing, that is broadcast across speakers at sometimes ear-splitting decibels.
Rising three decks, the circular space features stadium-like seating around its second and third levels that gives it the feel of a theater in the round. It has a large LED screen at one end and a stage that can rise from the floor.
It’s also rigged for aerial performances, which were not running when I was on board as they weren’t quite ready. But they’ll be coming.
There’s also a DJ booth, from which a DJ was blasting music at close to dance club levels on the first day of our voyage.
Related: Don’t miss these perks when sailing with Princess
As a longtime Princess cruiser, I find it all a bit much. I miss my quieter atrium, and I suspect other Princess regulars will feel the same. That said, The Piazza as a bigger entertainment space might be just what Princess needs to draw in younger, more entertainment-driven customers, particularly the coveted “new to cruise” crowd that hasn’t sailed with the line before.
Judging from the fact that The Piazza has often been packed with onlookers this week during the many performances taking place in it, it might be that Princess has played this move to more piazza pizzazz just right.
Its cabins get the basics right …
The standard rooms on Sun Princess aren’t flashy, but they get the basics right — more than right. In many respects, they are superbly designed. And you can’t ask for much more on a mid-priced cruise ship.
While the finishings aren’t luxurious, Deluxe Balcony Staterooms (the type of cabin that I was in and the most common cabin category on the ship) have an inviting, modern look with the right amount of furnishings and amenities, all in the right places.
Measuring 200 square feet, not including the balcony space, the Deluxe Balcony Staterooms are just big enough to fit in a queen size bed flanked by two small nightstands and an adjacent sitting area with a sofa and a (very) small coffee table.
There’s also a built-in desk area across from the sofa with a chair and a generous amount of built-in closet storage near the entryway. The closet is deep enough to contain my large-size men’s shirts and jackets on hangers without crushing them sideways, something that isn’t always the case with built-in closets on newer ships.
The desk area is just about as perfectly designed as can be, with a large-for-a-cruise-ship work surface, a large lighted mirror, three useful built-in drawers, and more outlets and USB ports than even the most device-laden traveler could want. (We’re talking multiple U.S.-style outlets, a European-style outlet, multiple USB ports and even USB-C ports!)
Related: Everything you need to know about Princess cabins
More power points are above the nightstands next to the bed — a U.S.-style outlet, a USB port and a USB-C port on each side. Plus, the nightstands have little drawers and shelves that augment the room’s storage.
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The desk area in a Deluxe Balcony Stateroom on Sun Princess. GENE SLOAN/THE POINTS GUY
The bed itself is cloud-like comfortable, with high-thread-count cotton sheets that had me drifting into a deep slumber in no time. For those of you who want to watch a show before bedtime, a large and crisp TV is positioned perfectly on the wall just beyond your toes.
Among the room’s little touches, I loved the hidden nightlights under the nightstands that snap on as you walk to the bathroom in the middle of the night, illuminating your way just enough so you don’t crash into the wall. Another nightlight in the bathroom flips on as you approach. Why don’t more cruise lines add these?
The bathroom itself is a lesson in everything-in-its-place efficiency. Sleek and modern, it offers a glass-walled shower just big enough to let you get all soapy in comfort without any wasted space and a just-big-enough sink area topped with a large lighted mirror.
If there is one flaw to the rooms (and this one is a head-scratcher), it is that their “do not disturb” buttons are on the outside of the cabins. In other words, when you’re ready to go to sleep or otherwise be left alone, you have to open your door and reach around to switch on your “do not disturb” light. To me, that’s just weird. Why not have the button on the inside?
Nearly 1,000 of the 2,157 cabins on Sun Princess are Deluxe Balcony Staterooms. Several other cabin categories on the ship, including Premium Oceanview and Interior cabins, have a similar look and features but lack a balcony.
… but its new suite zone is a miss
Princess is nearly 20 years behind some of its big-ship competitors in adding suite zones to ships. But the line is finally acknowledging it might have made a mistake in not jumping on the trend.
Sun Princess is the first vessel in the line’s 59-year history to have a large grouping of suites — 50 in all, ranging in size from a relatively modest 304 square feet (for what’s known as a Signature Penthouse Suite) to a sprawling 1,260 square feet (for a Signature Sky Suite).
Even more notably, all of these suites, dubbed the Signature Collection, come with exclusive access to a private restaurant, a two-deck-high lounge overlooking the ship’s wake and an outside sun deck — a first for Princess.
These exclusive suite-only areas represent Princess’ first move toward offering the sort of upscale “ship within a ship” luxury zones that have been a mainstay on many of the big vessels operated by Norwegian Cruise Line and MSC Cruises for years and that have more recently been popping up on Royal Caribbean ships and Celebrity Cruises vessels, too.
Unfortunately, Princess didn’t cluster all the new suite features in one area, which seems odd given the line’s executives said they started from a blank slate when designing this new class of vessels.
The Signature Restaurant, exclusive to suite guests, is in a busy (and noisy) public area off the ship’s central Piazza on Deck 7, far from most of the biggest suites. Those accommodations are at the back of the ship on decks 15, 16 and 17.
And while the Signature Lounge is logically nestled among the biggest suites on Deck 16, it’s relatively modest in size and not well tied into the suites around it. While you’ll need a suite keycard to get into the lounge, the suites themselves are not within a keycard-access-only area and thus can be reached by any passenger on the ship — a turn-off to privacy-seeking suite guests. This is not the way most other cruise lines do these special suite areas.
The Signature Sun Deck, meanwhile, is just above some of the biggest suites. But it’s just a breakout section of The Sanctuary, the extra-charge, adults-only lounge area found atop Princess ships. It also seems small given the number of people staying in Signature suites (100, assuming two people for each of the ship’s 50 suites).
The suites themselves, while big in many cases, lack the sort of high-end design that you’ll often find in top cruise ship suites. Each of the Signature Sky Suites, for instance, has an enormous master bathroom, but the space is poorly used with a bizarrely small shower in one corner, a narrow bathtub laid out sideways along the wall next to it, an almost amusingly tiny toilet jammed into the far corner and a narrow sink area, all on the edges of what is a huge empty space in the middle of the room.
It’s as if the ship’s architects forgot to specify what was going to go into the bathroom until it was too late, and the shipyard just stuck in whatever it had.
My take: Princess still has a ways to go if it wants to offer a truly world-class suite experience.
Bottom line
Sun Princess is the first of an all-new class of ships at Princess Cruises that are far bigger and more venue-packed than any vessel the line has debuted before. For vacationers who like a lot of choice when they travel, whether it be for dining, drinking or entertainment, it’ll no doubt be the best Princess ship yet. For those who prefer an older-style, more intimate Princess experience, it might be a ship to skip.
That said, as I am seeing this week, there’s still a lot on Sun Princess that Princess regulars will recognize. It’s a ship designed to be evolutionary for the brand, not revolutionary.
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