Air New Zealand from March 31 to Oct. 25 will “pause” its Auckland-Chicago service because of ongoing challenges with the availability of serviceable Rolls-Royce Trent 1000 engines, the carrier announced Monday. These are the engines used on Air New Zealand’s Boeing 787 aircraft.
Customers with Chicago bookings will be rebooked with a connection through another U.S. airport to “get them to their destination as quickly as possible,” according to Air New Zealand, which added that those who booked directly with the airline will receive a new itinerary within 72 hours. Those who booked through a travel agent should contact their agent to confirm changes to their itinerary.
Customer also can opt to receive a full refund or place their booking into credit.
