American Express Global Business Travel is expanding its New Distribution Capability rollout with Air France and KLM after beginning pilots in its Neo and Egencia platforms last year, the travel management company announced.
The pilots, announced in April 2023 and with select customers in France and the Netherlands, were part of a “phased approach” to NDC with the carriers. Amex GBT now is ready to scale up that content to more customers and geographies. The TMC did not specify the scope of that expansion in the announcement.
“We have collaborated closely with Amex GBT to develop a robust NDC solution for our joint customers, including better servicing capabilities compared to EDIFACT for exchanges and refunds,” Air France-KLM VP of distribution Stefan Vanovermeir said in a statement. “We are pleased to see that our NDC offerings, including the best fares thanks to continuous pricing and a more customized experience, will benefit a greater number of Amex GBT customers at scale.”
