Navan has expanded the capabilities of its virtual assistant, Ava, for travel managers and financial managers and executives, the company announced.
Navan, the recently rebranded TripActions, launched the Ava chatbot last year to handle travelers questions and requests, and the technology is able to handle those needs equal to a live agent about 30 percent of the time, Navan CEO Ariel Cohen told BTN recently. Now, Navan has expanded those capabilities so Ava can act as a “personal data analyst and travel guru” that “slices and dices real-time spend data, provides insights into T&E questions and proactively finds opportunities for savings,” according to the company.
For example, travel and finance managers can ask the chatbot to summarize spending by month and category, compare travel spending to policy and predicts future sending habits, Navan said. The tool resides within the administration dashboard.
“A select group of Navan clients in North America” currently are working with the tool, and the company will roll it out more widely in the coming months.
