Travel analytics and technology provider Oversee has developed a “co-pilot” for agents to assist them on routine tasks, the company announced.
Oversee, formerly FairFly, said its AgentAI is capable of using natural language processing to engage with travelers and can remember and refer to traveler preferences and details. It can assist agents by reading and responding to traveler emails and automating such common tasks as flight and hotel booking, exchanges, seat requests and invoice requests.
As such, it can “address corporate customers demanding [service level agreements] and expected travel experience while also supporting [travel management companies] who need to cope with seasonality, training and headcount shortages,” Oversee founder and CEO Aviel Siman-Tov said in a statement.
AgentAI can integrate both with global distribution systems and New Distribution Capability APIs, and it can be customized to fit a TMC’s unique operations, according to Oversee. It also can incorporate travel policies, profiles and other specifics to the corporate travel experience.
An Oversee spokesperson said there have already been “multiple pilots” with TMCs for the AgentAI tool.
